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Just wanted to let you know how much we love our stove!Your help was very valuable and we really appreciate your excellent customer service!We have used it once and even though the paint smell needs to burn off a bit, we just opened all the windows a bit and everything was fine.It keeps everything nice and toasty and it is a perfect choice for the house.You have a good eye!Thanks again for your help and care!Diana
Hello Diana!Thank you so much for your kind words!Your email has made my day. Working with customers like you make my job easy. i am so glad you like your stove. It does take some time to get rid of the new stove smell. 🙂It was a pleasure working with you and your daughter. You have my email if you should ever need anything. Just let me know.
I needed to replace the broken glass in my older wood stove. There were huge price differences but Tasha at Heritage helped me find the best. Come to find Heritage keeps anything usable from wood stoves that have been traded in. One of those is the glass. They cut a piece to the size I need, wrapped it in fiberglass tape, AND sent it to the Poulsbo store for my convenience. Their used glass is 1/2 the price of new glass but perfectly good. I am so very impressed by their service and help - especially for someone like me on a limited budget!
Susie, thank you so much for your kind words. We appreciate your business.
My husband & I purchased a wood stove from Heritage Fireplace Shop in Gorst. (Hwy 16) quite a few years ago. Recently we noticed a defect ( a small crack which was spreading) on the top of the stove. I called the store and explained the situation to the gal on the phone. She set up an appt. with the installer to come out and check the stove. He took several pictures and did a write up which he forwarded to the manufacturer. Heritage called us back in 2 days letting us know the manufacturer was sending us a new stove. Thanks to the employees of Heritage, within a little over a week from the first call we had out new stove. We are truly glad we purchased from Heritage. Their customer service is awesome.
Mrs.B. - Bremerton
We appreciate your business!
I just wanted to let you know what a nice guy Cisco is. You are lucky to have someone like him working for you.
Thank you for your fireplace service.
Thank you so much for your kind words during this busy season! - Heritage Fireplace Shop
I came to the store not knowing what to expect. I received a professional consultation from knowledgeable staff, a rebate on the products I bought, and clean efficient installation in under 2 weeks during their "busy season". My home is warm and I am surprised it was this simple. Thank you again Heritage Fireplace Shop for an "amazing" full service experience. I recommend you to anyone!
Thank you so very much!!!! We appreciate your business!
I would like to praise Cisco for a outstanding job he did on our fireplace on 12/4/14. He was kind, and very considerate. Just want you to know you have a very valuable employee. Thank you.
Dave W. - Bremerton
We appreciate all of his hard work!! Thank you for your kind words during the busiest time of the year for us. - Heritage Fireplace Shop
All of the sales people at Heritage Fireplace Shop are excellent! They are knowlagable and friendly. Thanks to them I have a brand new wood stove and a warm family. The installation crew that Heritage used was friendly and professional!
Sam, Thank you very much!!!!